Trust is vital in all human relationships. This is especially true in business due to the fact that we may not have personal trust-based relationships. As opposed to the relationships we often share with our close friends and family, which often have a foundation of personal trust. While we can all agree that trust is important, people frequently have different ways of defining trust. These varying definitions of trust may impact the ability for those involved to work together as a high-performing team.
People often think of trust as knowing that the other person will follow through with the things they say they will do. How frequently have you been disappointed when someone did not follow through with the things they had previously committed to doing? Too often our internal monologue in those situations is “I can’t trust them to follow through.”
However, even when we know a person will follow through on a task, we still may not fully trust them or may be wary of their intent. Do you know people with whom you:
- Have to be careful what you say or how much you share
- Can’t allow them see you struggle
- Can’t ask for help since it may be seen as weakness
- Don’t bring up concerns or differing ideas because it will likely become personal or they will see it as a personal attack
Think of the added effort that you have to put into your work when:
- People spend too much time playing politics since they can’t trust the intentions of others and are always trying to gain position
- You can’t challenge ideas without things getting personal
- People don’t raise ideas for fear of having them shot down by others
- Meetings tend to become either silent or a free-for-all
While an understanding of trust, based on follow-through, might be a critical first step, there is a deeper level of trust that is foundational to enabling higher possibilities for your team. Patrick Lencioni calls this foundation “Vulnerability-Based Trust” - the idea that you can believe in everyone’s best intentions on a team. It is this foundation for his model of Cohesive Teams and will allow your team to move to greater results. When team members value each other and can be vulnerable, open and honest with the each other, everyone can help and give their unguarded best to discussions and team activities.
Have you ever had the opportunity to be on a team where you could be vulnerable, understood and listened to? In working with many different groups throughout the years, when we ask for those examples, people recall them fondly. And they are excited about being able to share those memories with others. Unfortunately, most people aren’t able to be a part of these teams as frequently as they would like.
Typically, when people discuss many of the different teams they have been on, we hear comments like these:
- “You have to be careful about what you say to people here”
- “People are just looking out for their own needs, not what is best for the team or the company”
- “It is about making sure your idea wins”
- “Bringing up different or potentially unpopular ideas just makes you a target”
- “Team members and managers play favorites on our team”
- “It’s easier to just keep your head down and stay out of the fray”
- “Members on this team don’t really care about each other as people“
- “The politics here impact what we can really do”
Those thoughts within teams keep members from being able to be their best as individuals. They also keep the team from becoming cohesive and achieving the results it is truly capable of.
Amazing things can happen when team members can truly be vulnerable and authentic with each other. It is through this interaction that we ideally move from being just a group of people that reports to the same individual, to a true team. This concept is not limited to teams at any specific level in an organization, it can impact any team, from the floor or line level to the executive suite.
Think about the best team experience you have ever had. That team that you have in mind probably achieved great results, but it also probably had some other important characteristics. Many individuals we talk with bring up specific people from that team, the feeling of being part of a functioning team, the growth that team experienced or created, and the sense of accomplishment that they felt. Many people consider a time when they played sports, were in a band or orchestra, or participated in a school club. It’s a great shame that more of us don’t, or can’t, point to the work teams we have been involved with nearly as frequently.
So how do we go about creating and then cultivating a culture with a team that invites vulnerability based trust?
First, we need to be intentional with learning about, and honoring, one another. It then becomes the responsibility of everyone within the team to identify when they are taking actions that affect how safe the environment feels for everyone in the group being able to share openly. This may be difficult for everyone to do, at least in the beginning. But if we can consciously decide it is worth the work and we are willing to give one another grace and apologize when we forget, then we can make the improvements we need to begin actively developing vulnerability based trust. And this is how we can begin to work towards becoming a truly cohesive team.
Building trust at this level allows you to reach incredible outcomes with a group of people that you truly care about. You can help create your best team experience by working to improve yourself and others in order to create an environment for building true vulnerability based trust.
About The Author
Evans Kerrigan is Co-Founder & Managing Partner of Integris Performance Advisors. With over 20 years of experience with Operational Excellence methodologies, Evans is a dynamic business consultant and has led improvements in many different industries. A certified Master Black Belt, he brings his experience in Strategic Planning, Customer Engagement, Leadership Development and Lean to help clients reach their goals.