06
Apr

A Great Big Thank You to the Wiley Partner Care Team

Here's a big thank you to the wiley partner care team for being customer service super heroes!

For the past year or so I've relied heavily on help from others as I become accustomed to this job,...

Culture| Customer-Focused Purpose| Events| The Five Behaviors of a Cohesive Team™ 0 Comments Read More
28
Jan

The Four Dimensions of Lean Culture™ - Customer-Focused Purpose

Understanding Customer Expectations and Satisfaction

Ultimately, government agencies and other organizations exist to serve one or more customer needs. This is an organization’s purpose. Delivering...

Customer-Focused Purpose| Lean| The Four Dimensions of Lean Culture™ 0 Comments Read More
28
Jan

The Four Dimensions of Lean Culture™

The Four Dimensions of Lean Culture™ is a highly effective framework for structuring holistic organizational change efforts. The model’s purpose is to provide a roadmap for building a healthier...

Continuous Improvement| Culture| Culture Enablers| Customer-Focused Purpose| Enterprise Alignment| Lean| The Four Dimensions of Lean Culture™ 0 Comments Read More
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